POLICIES

We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our site to provide you with a superior shopping experience.

Your Account

When you place an order, we will ask you to set up "your account," which includes your name, e-mail address, mailing address, telephone number, credit card number and expiration date, as well as certain other information. Using your account information, we will only contact you in case we are not able to process your order or we have a problem with any of your information. We will not sell your information to anybody.

Your Prescription Information

To fill your presription contact lens order, we collect the following additional information: Doctor's Name and phone number/fax number which is used by us to contact your doctor and confirm your prescription, which enables us to process and ship your order. We protect all of your information against unauthorized access or release. We will not share your personal and prescription information with third parties.

Security

Appropriate physical, electronic, and managerial procedures are there in place to safeguard and secure the information we collect online. EyeDocShoppe.com uses secure servers to protect all your personal information. Our checkout process uses industry-standard SSL encryption to ensure the privacy and security of your information.

Commitment to Privacy

Your privacy and credit card security is utmost important to us. The personal information we collect includes shipping and billing name and address, email address, phone number and credit card information. This information is used only to complete your order. We do not share your personal information with outside parties for marketing or for any other purpose. However, we do email our customers from time to time with news and special discounts offers, but you always have the option to permanently remove your name from our email list.

Unsolicited E-mail (SPAM)

Your privacy is very important to us. We assure you that, in accordance with our Privacy Policy, EyeDocShoppe.com, will not distribute our customer list to third parties.

Terms & Conditions Information on this site provided by - EyeDocShoppe.com. This information is for reference only and not to be used for diagnosing or treating your health care problems or disease, or to prescribe medication(s) or treatment. Read all product packaging carefully prior to use.

Please consult your health care provider before taking any supplements, particularly if you are currently under medical care. EyeDocShoppe.com does not necessarily endorse manufacturers' or others' claims about the efficacy of these products, nor do we make any guarantee or warranty, express or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose. Due to medical information changes and updates, which occur periodically, some information on this site might be out of date.

While EyeDocShoppe.com attempts to provide the most accurate and up to date material, the information, material, products and services on this site may include inaccurate information, typographical errors or outdated information. Additionally, EyeDocShoppe.com may make modifications or changes to the site or the information, material, products or services described in this site at any time for any reason. EyeDocShoppe.com is not responsible for, and need not honor, typographical or pricing errors on the site.

EyeDocShoppe.com reserves the right to refuse or cancel an order at any time, including, but not limited to, orders that contain incorrect prices or product descriptions or orders regarding which EyeDocShoppe.com believes the customer has violated applicable law. EyeDocShoppe.com also reserves the right to limit the number of items purchased or orders placed on this site.

Restocking Fees

EyeDocShoppe.com reserves the right to charge a restocking fee of 20% if the product or products have been used for more than 14 days. There will be no refunds or credits for products purchased over 30 days, unless a manufacturer's recall is in effect. Most items will be processed within 3 business days. Some items come from overseas and require longer times to arrive at our warehouse...we will contact you if that is the case. If you should decide to cancel your order within 24 hours, we must have some form of communication from you including your order number and contact information to cancel your order (please contact us immediately at returns.eyedocshoppe@gmail.com). If we are not notified within 24 hours of purchase, we will process your order normally and you may be subject to a 20% restocking charge.

FREQUENTLY ASKED QUESTIONS

I saw the same frames but they cost much more at the local optical shop, are these AUTHENTIC?
Our frames are factory fresh from major US manufacturers or distributors of frames. They are not knock-offs.

What do the numbers on the frames mean?
Frames are identified by manufacturer/designer, model number or name, size, and color information. Size information contains the horizontal measurement of each lens in millimeters (i.e. 50) and the distance between the lenses (bridge size) i.e. 20. Frame size may also contain the temple length in millimeters such as 140. Therefore, a frame size would be written 50/20 or 50-20 or 50/20-140. Color may be noted as a description such as antique gold, other manufacturers use a color number. Manufacturer, model or name, color, and temple length information are by custom found on the temple of the frame. Eye and bridge size are found on the bridge of the frame.

What is the best color for sunglass lenses? Sunglass lens colors are really a personal preference. As you noticed, some change your perceptions of color, brightness and contrast, and some don't.The most important feature to look for in a sunglass lens is how much UV radiation it absorbs — you want 100% for maximum protection. It is also important to get lenses that are ground rather than punched, to minimize distortion.A color we call neutral density gray will darken the world but not change your color perceptions. The tint I prefer in my sunglasses is called G-15, which is a combination of gray and green. It is the original tint that Bausch & Lomb used in their Ray-Ban sunglasses.

If for any reason you are not completely satisfied with your frames, you may return them, within 7 days from receipt of the product, for a full refund. Refunds will be issued within 7 business days from receipt of the item. Shipping costs will not be refunded. If you opted for FREE SHIPPING, keep in mind shipping costs will be deducted from your order upon return ($9.95). Special Designer lines (Blinde,Tag Heuer,Face a'Face, Tom Ford, and Daniel Swarovski are Final Sale). They may only be exchanged for manufacturer defects and for the same item within 10 days of receipt.

Please contact us at returns.eyedocshoppe@gmail.com to let us know about the return and you will be issued a RMA #. The item must be in brand new perfect condition, the same as when you received it, with all eyeglass contents returned. All returned merchandise must be in its original sellable condition when received. Please be sure to include all of the original material that we sent with the merchandise.

Items must be sent via USPS, UPS, FEDEX or any Insured Carrier for shipment with Signature Confirmation.
We cannot and will not be responsible for items that are lost in the mail on the way back to us.

Please write your name, address, email address, order number, and date you placed the order on a separate piece of paper or the orginal invoice. You must also write the RMA # on the outside of the box. If there is not an RMA # on the outside of the box, the shipment will be refused. Send this information in the package to the following address:

RETURNS (RMA#)
EyeDocShoppe.com
RETURNS DEPARTMENT
12501 Chandler Blvd. #106
Valley Village,CA 91607